If you’re still having trouble using FTP after your account is reactivated, please try the steps from this article first.
And next time, if you have followup questions, please just ask them in the topic. Please don’t create a new topic in addition to asking the question in the first topic.
The article KangJL linked to tells you what to do. It’s our article, if we wrote it, it means it works with our hosting.
Please read the article. If you did, you would know that it is about client logs, not server logs.