Valhallamd.com (please specify the URL of the site on which you are experiencing the problem) Account Suspended This Account has been suspended. Contact your hosting provider for more information. (please share the FULL error message you see, if applicable) Its showing active on all backend bu…

That’s not an InfinityFree created page, so I’m not quite sure how to help you. Are the files in your file manager correct? Has this domain been linked to an iFastNet account?

The domain Valhala ’s DNS Tech Organization: Privacy service provided by Withheld for Privacy ehf Tech Street: Kalkofnsvegur 2 Tech City: Reykjavik Tech State/Province: Capital Region Tech Postal Code: 101 Tech Country: IS Tech Phone: +354.4212434 Tech Phone Ext: Tech Fax: Tech Fax Ext: Tech Email:…

I created the wordpress site via softaculous within infinity free, initially i had the ifastnet nameservers but then i switched it to inifnityfree. whats weird is on the backend it says active, the reason for the suspension was due to inacitvity, i clicked reativate but still no changes and this wa…

If the suspension was given by IF, the suspension page would look different, that’s a cPanel suspension page (That IF does not use). It’s possible that the page is within your codebase and a different host,virus,malicious user put it there.

I have access to my cpanel, and the entire backend. the acount says active, i can do everything in cpanel but when i try and access the page, that happens

You think if i just open another account on IF and transfer the files, it would work?

I totally missed your message, apologies, but I dont know exactly what you mean.

I see ICMP filter, that not InfinityFree host, but DNS show that domain on InfinityFree then you should check your domain record here. May be A record has been point to wrong server. [image] [image] [image]

I just noticed it says No index file was found for your website. Thats pretty odd. You think that might be the issue? Under domains it has the valhallamd.com in the area you pointed out