Good morning. My name is Tiziano Zappavigna and I’m writing to you on behalf of a friend who had a page created years ago by a consultant who is no longer available. Unfortunately, he lost his login credentials and is unable to recover them. Because his company policy prohibits external public profiles he need to remove the page. Can you help? How can I contact a client support for this issue? Thanks.
Tiziano Zappavigna
Just fixed the formatting on your post so its easier to read.
what is the domain in question? and are you sure its hosted here with Infinity Free? and why can’t your friend reach out himself to have the domain removed?
Firstly, if your friend had an account which hosted their website, then there is nothing we can do for you. We can only help the account owner, which is not you. If your friend needs help, then your friend should contact us.
Secondly, if you don’t have access to the account, then there is generally not a lot we can do for you. The security of the websites we host is very important to us, so we cannot risk giving an unauthorized third party access to your account. And since we also care about your privacy and don’t collect any more data than necessary, we have no way to authenticate you as the account owner in any other way.
If you lock the door behind you and lose the key, then you won’t be able to enter again. It’s as simple as that.
Perhaps there is something we can do for your friend. But then we need them to contact us, so we can review the specific situation. We will not go through intermediaries.
Thirdly, the entire situation seems rather hard to believe to me. An employer that prohibits you from having your own website? Where I live, I’m pretty sure employers cannot legally ask you to do that. Employment is just selling some of your time in exchange for money, an employer doesn’t own you or your identity.
You can copy websites with WebHTTrack Website Copier.
First of all, thank you for your response. The reason I’m acting as an intermediary is precisely to initiate a conversation with you. From now on, my friend will be the one contacting you. I understand what you’re saying, and I completely agree. But that’s the way things are, and we need to face reality. The credentials were lost, and it’s my friend’s fault, no doubt, but I believed that proving his identity would be enough to remove the domain from your servers.
According to the company my friend works for, he is prohibited from having personal profiles (outside the company) that mention his professional activities. This is the underlying reason for this whole issue. It’s a well-known Italian investment bank. Regarding whether the site is hosted on Infinity’s servers, his site has the “.42web.io” extension, and I was told these were domains hosted by Infinity. Perhaps this isn’t the case, in which case I apologize for your kind time. If possible, I could send you the full site address via personal message for verification. I didn’t do so because I felt it was inappropriate and improper, since, as I said, my friend will be contacting you directly at this point. I just wanted to know if my request was legitimate or completely unfounded. Sorry for my poor English, I hope I was clear enough. Thank you again for your help and patience.
I just spoke with the person I’m acting as an intermediary for. He told me he’s already contacted you, but received a negative response. I think the situation is quite complicated at this point. Unfortunately, the protonmail address he thought was used at the time is unknown to your servers. I don’t think there are any alternatives, as far as I know.
42web.io is an infinity free domain, so the site will be hosted here.
If your friend contacted Infinity Free and was told there was no way to recover his account, thats the long and short of it.
Setting up a new profile, or getting a friend to reach out on his behalf wont change that. Admin doesn’t say no just for the fun of it. If admin said no, that really is the answer.
If he knows the domain then its possible to do a password reset using the domain. But that still requires him to have access to the email on the account.
I wish we could help more, but it may not be possible
I just thought of another approach to the situation that might work for your friend.
Giving access to the relevant account may not be possible if he lost his credentials. But if that website now displays his PII, and he no longer authorizes that publication, he could send an abuse report requesting that we take down this unauthorized publication of his personal details.
He will still need to request this himself. It’s his data and only he can object against its use.
Thanks a lot! I’ll send immediatly your suggestioni to my friend! Thanks again!!