Hello, my website has been closed for no reason and there is no response to the support ticket. Can an official help me? @Admin

[image] My account was suspended for no reason Account Management Sometimes, an account may be suspended seemingly out of the blue, with a vague description like “abuse”. If you believe your account did not violate any rule, this lack of a good description may be mistaken for being suspended for no reason. However, this is simply not true. To state very clearly: INFINITYFREE DOES NEVER, HAS NEVER AND WILL NEVER SUSPEND ANY ACCOUNT AT ANY TIME WITHOUT PROBABLE REASON. Any time InfinityFree suspends your hosting account, we do this for a reason. You may not b… Account suspensions aren’t handled on the forum: [image] My account is suspended, what can I do now Account Management You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days…

Support Ticket Not Working!

Hosting Support

ChrisPAR September 23, 2023, 5:40pm 2

Account suspensions aren’t handled on the forum: