Currently all kinds of troubleshoot information, like nameserver settings, directory status, ssl statuc, etc, are all visible in the plain sight.
But these information are supposedly only useful when something went wrong, not all of the times. And displaying them all the time when things are not wrong actually caused confusion for some.
So I think it might be better to move these info into a seperate category/menu item… called “Troubleshoot”.
Or maybe not just the information themselves. Like there could be some really simple, interactive steps, like “What’s your problem”, then direct them to the informations or simply a corresponding article.
I get what you’re saying, the information shown right now might be unnecessarily distressing.
However, at the same time, hiding everything deep inside a troubleshoot menu behind a questionnaire isn’t really helpful either. That might cause people to not look at it at all when they have issues, which means they come here which takes more time and effort for everyone.
Hiding some of the information when it’s good might help, but some checks suggest only potential issues, not actual issues, so that’s hard too.
And if we move the troubleshooting information away, then it basically leaves the domain show page empty entirely, and we would need to have something else useful to display there instead.
Not all features are available, yes (like email and backups), but sometimes it’s possible to do more than you think.
But feature taxonomy is hard. Putting the right information in front of people at the right time is difficult. And you cannot just move a bunch of functionality without considering how it fits into the system as a whole.
One of the things that greatly simplifies the menu taxonomy is getting rid of multi domain hosting entirely. So one account = one website. Then you can just have a flat structure with all the options.
