SSL options no longer apparent (LetsEncrypt, Google)

Hosting Support
1

Website URL

https://www.banksiabubbles.com.au

Error Message

SSL selection now blank. Cannot add another SSL as the button appears to be greyed out. Is this an issue from the hosting side or is it unique to my URL?

Other Information

Certificate expired 2 days ago.

2

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3

Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.

This might be the same problem as an older topic. In that one, a banner at the top of the dashboard said some features were disabled, including requesting new SSL certificates. The poster there was also told they had to re-confirm or update their email address.

When you open the Free SSL Certificates page, is there a banner at the top about disabled features or your email address? If so, what does it say word for word?

I’m asking because mail from us to the address on your members area profile has been bouncing as a permanent failure since August. I can’t tell whether that’s what is greying out your button. The banner would show whether it is.

Here’s the older topic:

For when you can request a certificate again, the free SSL guide covers the steps. It says CNAME records can be reused when you renew, so you may not need to set them up again.