SSL Help

Van963656 · March 18, 2022, 7:55pm

Hi. I’ve added a new ssl certificate (it’s my first time), I used gogetssl (since letsencrypt isn’t available)…It’s been 24 hours and it still says “pending”, do I need to wait for a max of 72 hours?

Greenreader9 · March 18, 2022, 8:06pm

Hello!

If you have added the CNAME records correctly, it can take up to 72 hours for the certificate to be issued.

Can you screenshot the CNAME area in the control panel, as well as the CNAME records that you are supposed to add just so we can make sure they match?

Please let me know if you have any questions!

Van963656 · March 18, 2022, 10:22pm

Hi! :slight_smile

i’m not sure where the name area is… but here are the screenshots of the details

Greenreader9 · March 18, 2022, 11:21pm

The last two screenshots were correct
I see your problem, when you added the CNAME record, you forgot to change the domain name (Dropdown on the last screenshot) to the correct domain.

So what you want to do is exactly what you did last time (Copy the record and destination text), but also click that dropdown menu and select “u3edrozl.epizy.com” instead.

Please let me know if you have any other questions!

Admin · March 19, 2022, 10:34am

Please note that SSL certificates are created for domain names, not hosting accounts. So if you have a website, say, example.great-site.net, hosted on an account with main domain abcd1234.epizy.com, then you should request an SSL certificate for example.great-site.net, and create the CNAME record for example.great-site.net as well.

You cannot create CNAME records for your main domain, because there is no reason to do so.

So please request an SSL certificate for the domain name you’re actually using for your website instead.

Van963656 · March 20, 2022, 4:45am

I see…but why is that there’s only one option in the dropdown arrow? I dont see “u3edrozl.epizy.com”

KangJL · March 20, 2022, 5:17am

Because

Van963656 · March 20, 2022, 8:28am

So I need to create an ssl certificate for this (rhynes-music.great-site.net) instead?

jaikrishna.t · March 20, 2022, 8:31am

Correct.

Van963656 · March 20, 2022, 9:21am

Am I on the right track now?

KangJL · March 20, 2022, 10:13am

Please show the CNAME record in the VPanel

Van963656 · March 20, 2022, 11:04am

where can I find the vpanel?

jaikrishna.t · March 20, 2022, 11:06am

vPanel is the control panel.

Greenreader9 · March 20, 2022, 12:33pm

Yep. Sorry, I totally missed that.

@KangJL is asking you to share the same screenshots you shared before, one more time. This way, we will be able to confirm that you set it up correctly.