SSL Certificate Installation Issue – Not Working After Multiple Attempts

Lonepixel · May 10, 2025, 4:07pm

Website URL:
http://admin.anifan.infy.uk/

Error Message:
Although the SSL certificate is shown as activated, I still see the option to “Install” it in the SSL settings. When I attempt to install it, the process does not complete, and the issue persists for over 24 hours.

Other Information:
I have tried multiple times to install the SSL certificate, but it has not been successful. I would appreciate it if you could assist me in verifying if the SSL certificate is correctly activated and help resolve any issues that might be preventing it from functioning correctly.

Greenreader9 · May 10, 2025, 4:09pm

Hello,

This is a side effect of the automatic SSL upgrade (Sub-sub domains are not protected):

This is being addressed and should be fixed in the near future

Lonepixel · May 10, 2025, 4:13pm

I have been waiting for over 24 hours, but my SSL certificate is still not installed. I have tried multiple times to install it, but the issue persists.

Lonepixel · May 10, 2025, 4:14pm

and this

wasik405 · May 10, 2025, 4:18pm

It is because of this:

All free subdomains now have automatic SSL

We now have system-wide wildcard SSL certificates for our domains, which is applied automatically to all free subdomains. Thanks to this single, shared certificate, you no longer need to get your own SSL certificate for your own subdomain.

Limitations

The wildcard SSL certificate only protects direct subdomains of our domains, like example.ct.ws. It does not protect subdomains or subdomains, such as www.example.ct.ws or blog.example.ct.ws.

Due to an oversight in the rollout, all certificates for direct subdomains have now been disabled. However, this also results in all www subdomains no longer having any SSL. We are aware of the issue and are looking for a suitable solution.

In the mean time, if your website is on a www subdomain, you can change your website URL to the subdomain without www instead.

Please consult the documentation of your website software to see how you can change the URL of your website. Like these instructions for WordPress: Migrating WordPress – Advanced Administration Handbook | Developer.WordPress.org

This will be fixed soon in the future: