Website URL studiovectorio.com Error Message Hello InfinityFree Support, I am experiencing an SSL issue with my domain: studiovectorio.com. According to the SSL Labs test, the certificate chain is incomplete, which causes the SSL grade to be capped at B. It appears that the intermediate certificate is missing. I have already installed the SSL certificate, but the issue still exists. Could you please check whether the server is correctly serving the full certificate chain and help resolve this issue? Server IP: 185.27.134.113 Thank you for your time and assistance.

Welcome to the forum Your site is secure and the ssl certificate is working. SSL labs has a real problem with the ssl certificates here. Im not sure why, but as long as your page shows as secure when you access it i wouldn’t worry about it

Intermediate/chained certificates are not supported here so if you have a custom domain you’ll always have this issue. Unfortunately it’s not something you can fix. [image] SSL checker shows "certificate not trusted" warning HTTPS and SSL When you check your InfinityFree SSL certificate with online SSL checker tools, you might see a warning like this: The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. This warning sounds scary, but it’s actually not a problem for your website visitors. What this warning means for your site You can safely ignore this warning. Your site will work perfectly fine with HTTPS for virtually all mode…

You could try using cloudflare and their ssl tools since you’ve for a custom domain

SSL certificate chain is incomplete

Hosting Support

Meishin July 16, 2026, 11:48am 3

Intermediate/chained certificates are not supported here so if you have a custom domain you’ll always have this issue. Unfortunately it’s not something you can fix.