epiz_27501099
(please specify the website or account you are asking about)
I cannot use my normal email to send messages containing an IF URL as they are treated as spam, and rejected. If anyone sends me an email containing an IF URL that goes to my Spam folder. So I have to use a gmail account in these cases. It appears this is due to my regular email provider using Spamhaus. I have tried to take this up with Spamhaus but they will not deal with me, they will only deal with the owner of IF. According to the support database this problem was resolved in 2019, however it seems to have recurred.
(please share the FULL error message you see)
Here it is in full:
Ticketing Center
Domain: infinityfreeapp.com
No: ST1523478
Opened: 27 Feb 2022
Status: Open
Welcome to the removals ticketing center.
All communications regarding the removal of infinityfreeapp.com can be found here. To send a message to the delisting team simply type into the “new message” box below. They will respond as soon as possible.
Latest correspondence
Re
01 MAR 2022
03:55:40
Thank you for contacting Spamhaus DBL Removals,
Since you do not own infinityfreeapp.com, we cannot proceed.
THEY will have to do something.
We cannot confirm from the information provided that the author is authoritative for infinityfreeapp[.]com. Some things that can be done to help us resolve listings include:
- Open removal tickets on our Removal Center (https://check.spamhaus.org) from an IP address that can be
associated with infinityfreeapp[.]com, and do not use a VPN
-
Use an email address which can easily be associated with infinityfreeapp[.]com
-
Provide information in the ticket that makes the requestor’s authority over infinityfreeapp[.]com clear
-
Provide information in the ticket that shows the issue(s) have been resolved
-
Reference any other Spamhaus removal ticket numbers related to this case.
DBL listings expire a few days after last detection. You can always open a ticket (or update an existing one) to inform us when and how the situation was been secured.
Regards,
Re
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Full name*
John James Ford
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Previous correspondence
John James Ford
JJF 28 FEB 2022
09:25:19
I placed a link to this Removal Center at https://www.essendonbells.great-site.net/links/ and have opened this ticket using this link. Is that what you wanted? I cannot send an email to you from Infinityfree as they do not provide email addresses for free accounts.
Re
Spamhaus
28 FEB 2022
01:47:07
Thank you for contacting Spamhaus DBL Removals,
Please use https://translate.google.com/for language, if needed.
We cannot confirm from the information provided that the author is authoritative for infinityfreeapp[.]com. Some things that can be done to help us resolve listings include:
- Open removal tickets on our Removal Center (https: /check.spamhaus.org) from an IP address that can be
associated with infinityfreeapp[.]com, and do not use a VPN
-
Use an email address which can easily be associated with infinityfreeapp[.]com
-
Provide information in the ticket that makes the requestor’s authority over infinityfreeapp[.]com clear
-
Provide information in the ticket that shows the issue(s) have been resolved
-
Reference any other Spamhaus removal ticket numbers related to this case.
DBL listings expire a few days after last detection. You can always open a ticket (or update an existing one) to inform us when and how the situation was been secured.
Regards,
Re
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John James Ford
27 FEB 2022
15:31:37
Any emails I try to send from the address above that include the URL https://www.essendonbells.great-site.net/ fail. I have to use Google Email to send these messages which is inconvenient. As I am the administrator and created the web site I know that it does not have harmful content. Also, from time to time I receive automated advice emails from InfinityFree that are completely legitimate but they get treated as spam, so I have to retrieve them from Junk. All very irritating as there is no harmful content at all. And no one has any problem accessing the web site - it is just email that thinks there is something wrong with it.
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