Some images not loading on my page

[Glenn_au]

Website URL

https://jota.uniq.com.au/computer/hexchat/

Error Message

Could not load the image

Other Information

the website uses plain HTML and CSS. there are 3 images on this page, one loads and two give the error above and show the ALT text for the image. Browser is Firefox 146.0.1-1 but the same problem also on my phone with Chrome if I use wifi or mobile data.

The lines in the html file that load the image are all the same, apart from the filename. All files are in the same directory and no difference whether I use the local directory or the full url path.

I use FileZilla to upload files to IF.

In Firefox developer mode the error shows when I hover the mouse over the src parameter of the img tag. The image that works shows a thumbnail of the image.

I have tried uploading the images many times and all sorts of different options in the html. I have many hundreds of other images on the site that all work fine.

I copird the working image to the filename of one of the failing ones, and that image then displayed.

Using the browser on a local nginx webserver works fine.

The missing files are all screen captures of the hexchat program, is it possible that there is something wrong with the images that don’t work?

File permissions all look the same as other images and html files on both local and remote systems.

[dan3008]

It looks like the image isn’t present in your site files.

This might be because of the size limit (10mb)

Why are my files deleted after uploading them

Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues: The file is not in a htdocs folder All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs). You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically. The file type…

But it could also be if you’re image uses a blocked word (like chat) in the file name

[Meishin]

I did some testing and iFastNet appears to be raising 404 instead of 403 for the chat keyword, which is strange or my testing skills are bad

[Glenn_au]

is there a list of blocked words? I do use the word “chat” in the directory and image names, eg here’s a list from the terminal. There doesn’t seem to be a way to add a screenshot?

drwxr-xr-x 3 glenn glenn 167 Dec 28 00:43 ./
drwxr-xr-x 5 glenn glenn 4096 Dec 27 21:29 ../
-rw-r–r-- 1 glenn glenn 125555 Dec 27 22:22 chat.png
-rw-r–r-- 1 glenn glenn 41756 Dec 27 22:21 chat-small.png
-rw-r–r-- 1 glenn glenn 91604 Oct 12 2015 connect.png
-rw-r–r-- 1 glenn glenn 79337 Oct 12 2015 connect-small.png
-rw-rw-r-- 1 glenn glenn 9330 Dec 27 23:33 hexchat-logo2.png
-rw-r–r-- 1 glenn glenn 9121 Dec 27 22:20 hexchat-logo.png
-rw-r–r-- 1 glenn glenn 3366 Dec 27 23:36 index.html

[dan3008]

@Meishin

iFastNet appears to be raising 404 instead of 403 for the chat keyword

Intresting… 403 would make more sense to me…

@Glenn_au

is there a list of blocked words?

I don’t know… I only know chat for certain… But this might help:

Redirected to InfinityFree 403 Forbidden page

Getting a 403 error means the server is refusing to show your webpage. Here are the most common causes and how to fix them: 1. Website Files Are in the Wrong Location The Issue: Your domain might be pointing to an empty or non-existent folder. How to Check: Log into your InfinityFree client area Go to Accounts → [Select your account] → Domains → [Find your domain] → Manage Find the Directory Status card, and look at the Directory displayed there Understanding the folder structure: Your fi…

But looking at the list of files you’ve provided the following would be blocked:
chat.png
chat-small.png
hexchat-logo2.png
hexchat-logo.png

This is because all of these use the word “chat” which is blocked. Rename some of these to something like hc-logo.png ext and see if that fixes your problem

[Glenn_au]

renaming the image files to have “ch” instead of “chat” does the trick. A quick find, shows these are the only files on my site with the word chat in them

Thanks for the quick pointer!