Solicitud urgente de reactivación temporal de cuenta suspendida

Hosting Support
1

Website URL: https://amina.fwh.is/

Error Message: Your account has been suspended due to hitting the CPU limits.

Other Information: Mi cuenta (if0_39796661) ha sido suspendida por exceder los límites de CPU. Necesito acceder temporalmente al FTP y a la base de datos para descargar todos los archivos de mi web y trasladarla a otro hosting. Agradecería mucho si pudieran reactivar la cuenta temporalmente o proporcionarme un backup completo de los archivos y la base de datos para poder realizar la migración lo antes posible.

Muchas gracias por su ayuda.

Translated by mod:

My account (if0_39796661) has been suspended for exceeding the CPU limits. I need to temporarily access the FTP and the database to download all the files from my website and move it to another hosting. I would be very grateful if you could temporarily reactivate the account or provide me with a complete backup of the files and the database to be able to perform the migration as soon as possible.

Thank you very much for your help.

2

Hello,

Unfortunately that is not possible. Your access will be restarted when the suspension is over.

Please remember to always have your own backup of files, your hosting provider is not responsible for them (and data outages, corruption, etc can cause you to permanently lose anything you have on the account).

6 Likes