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Getting the error “The INFO.XML file could not be found! Please report this to the server administrator.” while installing WordPress through Softaculous. I even created a new account and tried installing WordPress but the issue still remains.
KangJL
April 4, 2024, 4:39am
2
How big is the file?
Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues:
The file is not in a htdocs folder
All websites files must be uploaded to either the main htdocs folder, or to the domain specific htdocs folder (like example.com/htdocs).
You cannot upload files to other directories on your account. If you try to create or upload files anywhere else, they will be deleted automatically.
The file type…
What are you trying to do before getting this error?
Write clearly
3 Likes
I’m not installing WordPress manually but directly through Softaculous.
KangJL
April 4, 2024, 5:03am
4
Do you still see the error if you install manually?
4 Likes
No. I’m getting the issue only when trying to install WordPress. But there’s no issue when trying to install other CMS like Joomla. I guess the issue is likely from the hosting or Softaculous.
You are right. Please install WordPress manually.
Softaculous WordPress: The INFO.XML file could not be found
Since some time this morning, it’s not possible to install or manage WordPress through Softaculous.
Which components are affected by this issue
The WordPress package in Softaculous. Other scripts in Softaculous may be affected too, but so far we have only received reports about WordPress.
What issues may you see
When trying to view or install WordPress in Softaculous, you may see the error:
The INFO.XML file could not be found! Plea…
Seeing how you have used the exact same title as the old outage topic, just follow that.
5 Likes
azeeem
April 4, 2024, 8:34am
7
will the issue resolved shortly??