Server error cannot publish

Website URL

(https://eu.site.pro/v4.2/INh6d/)

Error Message

Error: Builder could not connect to hosting server. Please check hosting firewall. It must allow FTP connections from builder server.

(won’t publish)

Other Information

(other information and details relevant to your question)

The link you posted is to site.pro which doesn’t help

Can you please let us know your website details for infinityfree ?

Also try using site builder from your infinityfree dash via this link
https://dash.infinityfree.com/sitePros

Please note that you need to have visited your control panel at least once after creating your infinityfree web hosting which will activate your ftp before sitepro will function

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This happens occasionally. We’re not quite sure why it happens (it definitely shouldn’t be a firewalling issue), but it is clear that it’s a temporary issue. So if you see this error, please just try again later.

Note that the usual “check your password, check FTP access, etc.” is not relevant. The client area checks whether FTP access is available before opening the builder. So if FTP access was disabled for your account or the password was out of sync, you wouldn’t be able to access the builder to begin with.

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