[RESOLVED] Control Panel Down - November 13

System Issues
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[RESOLVED] Control Panel Down - November 13

IMPACT: The control panel at cpanel.infinityfree.com is down. FTP and file manager access is not enabled automatically for new accounts.
AFFECTED: All accounts are affected.
STATUS: Resolved.
NEXT UPDATE: None.

WORKAROUND: You can use https://cpanel.epizy.com as an alternative.
LAST UPDATED: 2025-11-14 12:45 UTC

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So VPanel is affected and some of the client area (the dashboard)?

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it’s working for me

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A post was split to a new topic: New account hosting issue

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Tambien la Base de datos no funciona, Cuando estara volviendo la conexion?

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Welcome to the forum.
Please note that this is an english speaking forum. Please translate future messages. I’ve done this for you.

Databases are working, in so much as your site can still access them, but you cant get at them through the dashboard.

As per the above message from Admin:

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I’m experiencing the same issue.
Both dash.infinityfree.com and cpanel.infinityfree.com redirect to HTTPS and show ERR_SSL_PROTOCOL_ERROR, so it looks like the iFastNet control panel SSL/system is down globally.

As a temporary workaround, I can still log in using the vPanel URL:

http://cpanel.epizy.com/login.php

Sharing this in case it helps others who need to access their accounts during the outage.

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cpanel.infinityfree.com is still not working right now, it seems that the SSL certificate for it is not working correctly.

As a workaround, you can use https://cpanel.epizy.com instead.

The client area itself is accessible (and has been during this outage), but some functionality will not work. I’m implementing a workaround in the client area that should fix the client area functionality.

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When I visit the “MYSQL databases” tab in the infinity free dashboard, this error comes up.

Is this the part of the outage?

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Yes. When I said

this includes the MySQL Databases menu.

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Did the functionality though?

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did you manage to get that workaround in? because I can see my databases in the client area again

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Yes, the workaround was released roughly half an hour after I wrote that message. All client area functionality is working again!

One issue I noticed though for new hosting accounts: you will need to login manually to https://cpanel.epizy.com with your hosting account details to enable FTP and file manager access. Normally this happens automatically behind the scenes, but due to the the control panel being difficult to access is this not working right now.

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The control panel is now back up! As of 10:20 UTC, the SSL certificate was fixed, restoring the URL.

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