Request to reply to my support ticket

Username : epiz_28970217
Website URL :

Hi, I opened a support ticket regarding my website getting suspended and replied to your response on whether I can get my account temporarily activated just so I can get a backup of the htdocs folder. Could you please give me a response to my question either on the ticket or in this post? :slight_smile:

If your website was permanently suspended, iFastNet manages the tickets, not InfinityFree. You will just have to be patient.

ok so if i have replied to the ticket ifastnet will respond right?

Yes. They generally respond within 3 business days.

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