Hi Infinity Free Support,
I would like to request a reverse DNS (rDNS) setup for my server’s IP address.
IP Address: [185.27.134.208]
Hostname: [https://dawnoclock.infy.uk]
Please configure the rDNS so that the IP address resolves to my domain (https://dawnoclock.infy.uk/). Let me know once it’s done.
Thank you!
Avik
Hi and welcome to the forum! This change can’t be done because this is a shared hosting server, so the reverse DNS can’t be one of your websites, and also because it’s not your server, if I understand what you mean; plus for me your website works fine and resolves to that IP anyway.
If it still doesn’t work on your side, please note that, if you created your website recently, it might take up to 72 hours for it to work on your side due to DNS caching:
Like @JxstErg1 said, it can’t be done.
Besides that, can I ask why you want this in the first place? In my experience, reverse DNS is mainly useful for hosting your own email server, which is not possible on our hosting. For website hosting, you don’t need reverse DNS at all.
Firstly it’s not a recently created website. After updating the website it’s load time has increased to I was looking for a plugin to improve it. While doing that I got informed that the plugin can’t access the site I need to whitelist an access for their maintanence bot.
This is what they suggested me, “We can see that there is a bot protection mechanism that requires JavaScript execution. To bypass this, We would request you to whitelist our requests on the server of the site using rDNS”.
Is there any other way to do this?
That is correct. You can learn more about that system here:
I can understand the confusion, but what you’re asking us to do has no relation to what they ask you to do.
What they ask you to do is for us to make an exception to our bot protection system that allows access. And instead of just giving a list of IPs, they want us to check for every incoming IP whether it’s theirs based on the reverse DNS of that IP.
In other words, our servers should lookup their IPs via rDNS. This has nothing to do with the IP address of your website or the rDNS entry of that IP.
It seems pretty clear to me that this specific plugin or functionality cannot be used with our hosting. Perhaps look for a different way to improve your website’s performance?
Note that there are many different ways to improve “performance”, each with their pros and cons, and with impact on different aspects of your website performance.
Also, if a website is slow that’s often the result of having too much “stuff” going on in it. If that’s the problem, then adding more things may not make things better.
Thanks for the feedback. I’ll check what I can do.
Can you suggest me some plugins that helps improve performance of a site?
I have gone through this problem for one of my client for his technology based site, where I proceed with setting up reverse DNS (rDNS) for domain. You need to make sure that the necessary DNS records are configured correctly on your domain.
The OP does have DNS setup correctly. DNS is not the issue here, the security system is. Please read though the topic and its replies before posting, thank you!
It depends on what part of the performance is bad. A slow server response and too many or too big resources can all result in a slow website, but each requires a different approaches to tackle and something that benefits one metric can hurt another.
Looking at your website, it seems that the main issue is the server side PHP code: Website Speed Test | Pingdom Tools
I checked your website and I see it’s using Elementor. Elementor is an extremely heavy plugin, free hosting technically does not meet their minimum requirements, and many people report issues with it. Switching to a more lightweight editor can improve performance a lot.
Besides that, you should really have a caching plugin if you don’t have it already. Something like WP Super Cache or W3 Total Cache could help.
I was facing some problems with the cache. I just checked my WP Super Cache is activated but not working.
when I tried to open the Setting This is what I got
"Warning! You may not be allowed to use this plugin on your site.
The file /home/vol1000_3/infinityfree.com/if0_37753692/htdocs/wp-content/advanced-cache.php was created by another plugin or by your system administrator. Please examine the file carefully by FTP or SSH and consult your hosting documentation.
If it was created by another caching plugin please uninstall that plugin first before activating WP Super Cache. If the file is not removed by that action you should delete the file manually.
If you need support for this problem contact your hosting provider."
I didn’t have any prair cache plugin set up. How do I resolve this?
Chat GPT showed me to delete the advanced-cache.php file
I checked the file is empty. If I delete will that make any difference?
Before you delete or modify it you should backup your site via FTP as well as backup its database. That way if deleting the file has negative consequences you can easily restore your WordPress installation to its former state.
Once your site is backed up, I would recommend double-checking your plugin list to be absolutely certain that another caching plugin hasn’t been installed somehow. Once that’s confirmed, you can try deleting the advanced-cache.php file.
Yes. WP Super Cache is only checking for the file’s existence, not its specific contents. If the empty file being there is what’s preventing it from running, deleting it should allow WP Super Cache to work.
Yeah, it’s working thanks.
A quick Google search tells me that this essentially means you already have another caching plugin on your website. Please check if that is the case. You should never have multiple caching plugins (and generally not have multiple plugins with the same functionality).
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