I would like to request assistance regarding an issue I have been experiencing over the past few days. Currently, I am unable to access my website, although I am still able to access the admin panel, cPanel, FTP, and other services without any issues.
Could you kindly check if there might be any restriction or block on my IP address that could be causing this access problem? I would appreciate any guidance or support in identifying the root of this issue, as it has affected my ability to use the site as expected.
Thank you very much for your attention and assistance. I look forward to any advice or troubleshooting steps you may recommend.
We are not experiencing any issues when accessing the site from IPs other than the one we are currently using. The ERR_CONNECTION_TIMED_OUT error only occurs when we try to access it from our current IP: xxxx.xx0.84.150
When we access the site using a VPN, mobile network, or any IP other than the one mentioned above, it works normally without any issues…
So, what is the proposed solution? Will the technical support team be joining this topic to provide assistance, or is there a standard procedure for this? What steps should I take next?
FYI: You don’t really need to be so careful about hiding any and all IP addresses. I can imagine you don’t want to share your own IP address, but hiding the IP addresses of major network interconnects like Tata or NTT doesn’t really hide anything, especially since you still included the hostnames, which makes it easy to look up the IP.
It seems that the connection is going from your ISP onto the network from Tata Communication (basically an internet provider for internet providers). But from there it goes to a 172.20.x.x IP. But that’s strange, because 172.20.x.x IP addresses are internal IPs.
The last hop before that seems to be at Tata Communications, but as far as I know there is no connection from our network to Tata.
So based on these results, it doesn’t seem like the connection is reaching our datacenter, which is strange.
Apologies, may I kindly request your assistance? Would it be possible for you to perform a reverse trace from your side to the IP I am currently using, as well as to 203.210.84.148?
Thank you for the clarification. Actually, that request came from our ISP—they’re also helping to identify the source of this issue. With the data they requested, they might be able to locate the problem more easily.
Hello Admin Infinty we’re from ISP, can you check spesifik IP from your firewall / server? because from our same prefix ip CAN be access and NO ISSUE from network, is there a contact center via email? Thank You
When sharing a traceroute, could you please not mangle every single IP address in the route and turn it into something useless?
The point of a traceroute is to see which route the traffic takes to reach our servers. If you remove all the hostnames and remove the second octet of all IPs, it’s impossible for us to tell.
If you want to anonymize an IP, please prefer removing the last octet instead (at least then you can find which ISP the IP address belongs to, which is very useful but still anonymous), and only for the first few hops.
