Hello InfinityFree Support,
I have accidentally deleted my domain (betcoin.wuaze.com) from my hosting account (if0_41235364). I realized that I didn’t have a backup of my website files.
Could you please help me recover the files that were in the htdocs folder for this account? I would appreciate it if you could restore the folder or allow me access to retrieve my data.
Thank you for your help.
If the account status is “deleted”, it’s deleted and cannot be recovered. Hopefully you can take this as a positive lesson as to why having a backup is important.
IF you only deleted the domain, and not the hosting account itself, then the files arn’t deleted, and will be accessible via ftp or the file manager
If you closed the hosting account (you get 3 hosting accounts per main account) then its gone i’m affraid.
Was the domain deleted or the account deleted?
If you only removed the domain from the account, then your files are completely safe. Removing a domain doesn’t remove the files from the folder on your account where the website was linked to.
However, if that was your account’s initial domain it might have been assigned to the main htdocs folder. If you added the domain back, the domain will have been assigned to the betacoin.wuaze.com/htdocs folder. If so, you’ll need to move your files to restore your website.
If you deleted the account, then none of this applies though. Deleting an account permanently deletes everything on the account, including all files.