Probleme

Bonjour chère membre tout à l’heure j’ai créer un compte en mode version premium et j’ai acheté un serveur et un nom de domain gratuit.
Donc laisser moi vous envoyé les photos



. Donc une photo quand j’ai effectué le payement la ou on m’a redirigé et l’autre la page Ia page Ifastnet mais qunad je veux acceder au cpanel pour heberge mon application on m’affiche cette page :

. Je ne comprends pas le pourquoi j’ai besoin d’aide

You need to manage your account from iFastNet, not InfinityFree:

Also, please type in english or use a translator before posting as this is an english forum!

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It looks like you have only purchased a domain name with iFastNet. You can host that domain name with us, but you’ll need to set it up yourself. Simply ordering a domain name at iFastNet won’t create and configure a free hosting account with InfinityFree for you.

Please see this guide for more information:

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Hello, there is something I don’t understand. In your article on infinity free, free hosting cannot have a database. So I priced premium hosting I want to host my application I took a free domain name the hosting I took is for 1 year and you tell me that I made the purchase on Ifast I still have to pay to have access to the cpanel to host my application what kind of host are you? If this is the case I demand my money back.

Not true, I believe each hosting account can have up to 400 databases

You only bought a domain name. You did not buy any hosting plan.
If you did, please check with iFastnet.

Take note iFastnet and infinityfree are two separate entities

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To be clear, this is the InfinityFree forum. We are not iFastNet. I cannot look inside your iFastNet account, I don’t have access to your order information and see what exactly you have purchased. This also means that I cannot tell you anything about payments, issue refunds, or provide any other kind of assistance with your iFastNet account.

The second screenshot you shared only shows the list of domain registrations you have with iFastNet. This is NOT the list of hosting accounts. You can find your hosting accounts under the Services menu. Since you didn’t share a screenshot of that page, and nobody here except for you can see what exactly you purchased at iFastNet, I cannot say for certain whether you only have a domain name or also have a hosting account.

And finally, no matter what you purchased at iFastNet, you will not find any record of it at InfinityFree. Because, again, it’s a different company with a different order system, and if we don’t have access to iFastNet’s order system, it means we cannot display those orders to you in our system.

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