Problem with SSL

I registered a domain and I’m using PrestaShop for my website. I was trying to connect Pestashop panel control with my PrestaShop account and It didn’t worked. So, I contacted the Technical Support of Prestashop and they said that the SSL isn’t complete and should contact my hosting provider. Can you help me with this?

Can you provide more info?
What is the website?

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ballershop.wuaze.com

The SSL certificate is fine, but it’s also not the problem

image

That won’t work on free hosting with a free domain name

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