Problem with new script install

[parspe]

Website URL

[(please specify the URL of the site on which you are experiencing the problem)]http://rideshare.appz.infinityfreeapp.com/support

Error Message

Unable to login as admin or reset password in HESK installation

Note: Could not send email notifications. Please notify webmaster at:

Other Information

I tried resetting the password in the script installer but the new password did not work after resetting. I also clicked the forgot password link on the admin page in HESK but then did not receive a password reset email. The page then displayed an error regarding email.

[Jri-Creator]

Unfortunately, PHP mail() is disabled by InfinityFree.

Sending email from your website (PHP mail)

The most common way to send email from your website is by using the PHP mail() function. PHP mail() is an easy to use email system built into the PHP programming language. It’s the default setting for almost all applications. However, PHP mail is severely restricted on InfinityFree. To prevent spam and other abuse, most messages sent through PHP mail are rejected by the mail system. In practice, this means you cannot use PHP mail on InfinityFree to send your email. If you want to send email fr…

If you want to reset your HESK password, you can go to the Script Installer, select Installations, select the orange pencil next your HESK installation, then look for the Admin Account section.

Enter your Admin account username, then enter in the new password you want to set. Then, scroll down and click Save Installation Details.

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If you did not use Softaculous to install HESK, you can refer to this website to help reset your Admin password.

I forgot my login password.

[parspe]

I tried resetting the Admin password in the script installer but it did not reset. I still was unable to login with the new password after completing the reset process.

[Jri-Creator]

If the script installer is unable to reset your HESK password, you can follow the instructions I have linked in my above post. This works, regardless of if you had installed HESK from Softaculous or not.

[Admin]

A very quick Google search about resetting a HESK password pointed me to this page from this knowledge base, describing a method to perform a password reset without having to reset it through email. Maybe this works for you?

I forgot my login password.

[Jri-Creator]

@Admin

Maybe this works for you?

I have already attached that help article in my first post! For as long as the HESK installation isn’t corrupt, the help article does help.

[Admin]

My apologies, I overlooked that part.

And so did @parspe apparently. Please do try it and let us know if it worked or not.