Problem with add domain

I’m JhonVasto my username epiz_30970994 and I change the name server on the domain site by inserting yours name server how yours instructions. The expected hours have passed but I am still able to add the new domain.
This is error message:

Username (e.g. epiz_XXX) or Website URL

Error Adding Domain…
This could be due to already adding the domain to this or another account or, you have not changed the nameservers as required or not enough time has passed since changing the nameservers…

Remember, you need to change the nameservers on a domain via registrar control panel BEFORE adding it to your account, it may take 24~72 hours to completely update the nameservers.:

Please verify your nameservers and/or change them to:

(The nameservers are changed via your domain registrar control panel, NOT your hosting control panel.)

After changing the nameservers you may have to wait 24~72 hours prior to being able to add the domain to your account…
Once the name servers are set it may take upto 76 hours before the domain can be added here.

Name servers MUST be set before adding the domain here, if your registrar REQUIRES that you add a domain before setting the name servers then you will need to use a different domain name / registrar (or contact there support requesting they manually set the name servers). We are NOT able to add domains to the vPanel without the name servers being set firstly. If this is a requirement, please UPGRADE, on our premium hosting we do allow domain names to be added without the name servers being set. Please do NOT create a support ticket unless you have waited at least 48 hours after succesfully changing name servers / adding domain.
(please specify the website or account you are asking about)

Error Message

(please share the FULL error message you see)

Other Information

(other information and details relevant to your question)

Since you did not provide sufficient info, best guess is due to this


NO domain to check, :sob:.


Can you please provide the domain? Note that if teh domain is from freenom, they are having some issues right now.



The provide of domain not give me this error DNS Query Refused when I fill in the name servers. Another solution?

Can you please provide the domain?


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