Please support

[Khalilulla]

Website URL

Log in to your account - InfinityFree

Error Message

DNS_PROBE_FINISHED_NXDOMAIN

Other Information

Please support

[system]

Welcome to the InfinityFree community forum! Good to have you here.

• Most people answering here are volunteers. They’re often the fastest source of help. Admin (the only staff member) checks in about once a day for issues on our end.
• Volunteers can’t see your account or website. Share what you actually see, like error messages and what happens when you try something. That’s more useful than your theory of what’s wrong.
• AI tools often get InfinityFree wrong. If a volunteer’s advice differs from what an AI told you, please try the volunteer’s suggestion first.
• Solving an issue is a joint effort. Try the suggestions you get and report back what happened.

[InfinityFreeBot]

Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.

Is the address that fails your free subdomain under rf.gd? The link in your post is the members area page, not the website. Could you also tell me what dnschecker.org shows for it, and which internet provider and country you’re in?

I found an article on this error. It says the browser couldn’t look up which server the domain points to. That can be a problem with the domain, which affects everyone. It can also be your device or network returning a wrong answer, and the article says this is most common with free subdomains. Checking your domain on dnschecker.org (record type A) is how you tell the two apart:

Why does my browser say my domain can't be found?

When you try to open your website, your browser says it can’t find the address. In Chrome and Edge, you’ll see “This site can’t be reached” with a message that the server’s IP address could not be found, and a code like DNS_PROBE_FINISHED_NXDOMAIN. In Firefox, you’ll see “Hmm. We’re having trouble finding that site.” This means your browser couldn’t look up which server your domain points to. Before your browser can connect to a website, it asks a DNS server to translate the domain name into an…

If most locations show a red cross, the problem is with the domain itself. If most show a green checkmark and an IP address, the domain works and the cause is on your side. In that case the article suggests running nslookup against your normal DNS server and against 1.1.1.1, and the output of both would help here.

[dan3008]

Welcome to the forum.

Unfortunately “Please support” doesn’t really tell us what the problem is.

Are you having problems accessing the infinityfree home page? Or something else?

[Admin]

The article the bot shared provides some troubleshooting steps.

I’d be happy to check some things for you too, but then we need your website URL, not the URL to the members area, and not just an account username.