Please i really need help with my account (Recovery Codes are not working)

[Greenreader9]

Hello, and welcome to the forum @HelMort

One of the main reasons behind 2FA is to protect your account ageist everyone except for yourself. It would be pointless to allow people access to their accounts, even if they can prove it is them, without the extra layer of security.

Quoting Admin:

@Admin

From a technical level, I can disable two factor authentication. Remember: I wrote the client area code and have administrative access to the servers running it. So I can change whatever I want whenever I want it.

However, I won’t disable two factor authentication on any account by request.

The point of two factor authentication is that (drumroll please) you have two factors of authentication. The email address / password combination is one, and the two factor device / recovery codes are the second one.

If we would just disable the second factor in response to an email, the security benefit of that second factor would be completely nullified. We would be betraying the trust of our security conscious users by bypassing two factor authentication in that way.

So it’s your responsibility to backup the recovery codes. The method to do that is up to you, just make sure they are stored safely to make sure that you and only you can access it.

If you lose both your recovery codes and your 2FA device, you lose access to your account. Just like how you lose access to your account if you lose both your password and access to your email address.

If you want to read a tale about what happens when support staff bypasses critical security checks, just read what happened to the owner of the Twitter handle “@N”. I have no desire to get a similar story about InfinityFree.

If you still have access to the email account, isn’t that linked to your 2FA account (Like if you are using Google/Microsoft Authenticate apps)? What app are you using for 2FA?

In any case, we will not provide you access to your account. We will not be bribed, not accept any sort of evidence that is not deemed acceptable by Admin. Based off of the quoted text above, you are going to have more luck recovering your 2FA device than getting access to your account from here.

Please let me know if you have any questions