Username: epiz_27360471 Website: helmort.com Hello, this is a secondary new account that I created a few minutes ago because I couldn’t log in with my primary account! Yesterday, an ugly bastard stole my smartphone, so I immediately purchased a replacement and am now updating all of the websit…

Hello, and welcome to the forum @HelMort One of the main reasons behind 2FA is to protect your account ageist everyone except for yourself. It would be pointless to allow people access to their accounts, even if they can prove it is them, without the extra layer of security. Quoting Admin: [im…

If you have the recovery codes, you should be able to login with them. So it’s strange that this doesn’t work for you. It does seem like you’re using the actual recovery form, which is good (and a common mistake). I tested the recovery code system for someone else some time ago after they had simi…

Hello, and many thanks for your fast assistance! I completely understand and agree with the admin’s reasoning for not being able to remove 2FA because I’m constantly being hacked and infiltrated by false profiles: I understand how the internet works today. Anyway, based on your quote, I’m very confi…

Unfortunately, since codes are stored on-device and not sent to the cloud, I don’t think its possible to recover them. I am not a google expert, and contacting Google support may yeild a better answer.

Hello, admin, and thank you for your assistance and patience; I hope I don’t tire you. I’ve stored a list of recovery codes from your website. The list is similar to this fake one: chDh7s9Ikd-xxXXxXxxXx xxXXxXxxXx-xxXXxXxxXx xxXXxXxxXx-xxXXxXxxXx xxXXxXxxXx-xxXXxXxxXx xxXXxXxxXx-xxXXxXxxXx xxX…

[image] HelMort: Anyway, just to try one more time to recover my account: I’ve always used Google authenticator, but I don’t have any recovery QR printed codes because I was so convinced Google saved my codes somewhere in my Google profile. If you have any suggestions or ideas, please share them…

Hello again, and many thanks for your assistance! I followed your instructions. I removed my domain name from https://cpanel.epizy.com/ and set up a new hosting account with my new email address. Now all I have to do is restore my four backups. I’ve directly downloaded my backups from Softaculous an…

I’ve never successfully restored a website from a Softaculous backup. I think Softaculous creates a folder softaculous_backups on your account where you can upload the backup to and restore it, but no guarantees that it will work. I would suggest just copying the files and database from the old acc…

It was impossible for me to restore any Softaculos backup, just as it was for you. Instead, I utilized Filezilla to transfer all of the data from the old to the new website. In any case, I’ll have to wait 72 hours to see if the website is up and running. I’ll send you another response after it’s fin…

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Please i really need help with my account (Recovery Codes are not working)

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