Please, I need help. I'm having two problems. 1. I can't create a new file for my website in the man

Hosting Support
1

Website URL

https://tiktokshop.kesug.com

Error Message

Por favor peço ajuda. Estou com 2 problemas.
1° Failed to create file: Failed to create file on FTP server

2° Upload failed: Failed to upload file: index.php

Other Information

Por favor peço ajuda. Estou com 2 problemas.
1° Não consigo criar novo arquivo do meu site no gerenciador de arquivos. Nele aparece esta mensagem: Failed to create file: Failed to create file on FTP server
2° Não consigo enviar ou fazer upload de ficheiro no gerenciador de arquivos. Nele aparece esta mensagem:
Upload failed: Failed to upload file: index.php

–TRANSLATION–
Website URL
https://tiktokshop.kesug.com

Error Message
Please help. I’m having two problems.

  1. Failed to create file: Failed to create file on FTP server

  2. Upload failed: Failed to upload file: index.php

Other Information
Please help. I’m having two problems.

  1. I can’t create a new file for my website in the file manager. This message appears: Failed to create file: Failed to create file on FTP server

  2. I can’t upload a file in the file manager. This message appears:
    Upload failed: Failed to upload file: index.php

2

Welcome to the forum.

First things first. This is an English speaking forum, so please translate future messages.

First thing to check, in your dashboard, make sure you’re not at the storage or inode limits.

Then, I’d try using an external FTP client like Filezilla to upload your files. it’s generally speaking more stable than the file manager.

3

This is the right answer. Looking at your account statistics, I see the following:

image
image1238×247 25.3 KB

As you can see, you have exceeded the 5 GB disk space limit. So creating or uploading new files is not possible, because your account is full. Please reduce your account’s disk usage by at least 500 MB to be able to create new files.