phpMyAdmin inaccessible – DNS resolution issue

Hosting Support
1

Website URL

https://gasolina.xo.je

Error Message

phpMyAdmin cannot be opened from the control panel. The browser shows ERR_CONNECTION_TIMED_OUT.

Other Information

Account: if0_38919029

nslookup phpmyadmin.infinityfree.com

The hostname is returned, but no IP address is provided. The same result occurs with:

  • ISP DNS
  • Cloudflare DNS (1.1.1.1)
  • Google DNS (8.8.8.8)
2

Welcome to the InfinityFree community forum! Good to have you here.

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3

Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.

Which hostname does the browser name in the timeout error, for example “something took too long to respond”? And does it fail the same way in a private window or on another network, like mobile data?

I’m asking because I can’t find anything saying phpmyadmin.infinityfree.com is the address the control panel’s phpMyAdmin button uses. In one older topic, the timeout named a different hostname, phpmyadmin.ifastnet.com:

That topic has no answer, so it might be the same problem as yours, or it might not. If your browser names a different host, the nslookup for phpmyadmin.infinityfree.com may not tell us anything. Running nslookup on the host from the error would show whether that name resolves.

If the right hostname doesn’t resolve for you either, or the check on another network fails the same way, then it’s not something you can fix from your side. A person would need to look at it.

4

The control panel opens php-myadmin.net, which results in:

ERR_CONNECTION_TIMED_OUT

I also tested phpmyadmin.infinityfree.com directly, and the browser returns:

DNS_PROBE_FINISHED_NXDOMAIN

nslookup does not return an IP address for phpmyadmin.infinityfree.com using my ISP DNS, Cloudflare DNS (1.1.1.1), or Google DNS (8.8.8.8).

The website https://gasolina.xo.je and the MySQL connection work correctly. I have not yet tested from another network.

5

I simplified your message because we are recently trying to streamline support requests to help everyone better.

I don’t know where did you get this, because our phpMyAdmin instance live at php-myadmin.net. If you cannot access that URL then we need to find a way to fix that, rather than imagine non-existent domains.

First of all please try using a VPN. phpMyAdmin is working properly for me so issue is most likely on your end.