Obtained new password for CPanel, edited in wpconfig.php, website says "Error establishing a database connection."

Hosting Support
1

I obtained a new password for CPanel using reset but since it was said in the e-mail that I have to edit also the password for wpconfig.php, I edited the password in it but now when I try to access my website (https://www.philseaboard.org), it says “Error establishing a database connection.” I installed Wordpress through the Softaculous App Installer earlier.

There might be something wrong with the information I inputted in the wpconfig.php. Where can I find the correct info? I tried inputting the info from MySQL database in CPanel but those still do not work.

Please help. Thank you.

2

Changing password from Cpanel won’t alter Database password some times, Which means the DB will work with previous password. If it works now then it’s ok, If not:

Change your site password from Client area in https://app.infinityfree.net then wait for few minutes. After use that password in wpconfig.

2 Likes
3

Actually before I checked WP after resetting my password with e-mail reset using the old password, I edited it already in wpconfig and when I checked my website, it already displayed the error message.

4

I checked through this article (https://infinityfree.net/support/common-mysql-errors/), it might be because I am not using the hosting account password anymore… How can I reset that?

6

I inputted the information from MySQL CPanel (database name, username, password and hostname) but they’re still not working. I did not change the CharSet because there was not information in MySQL. Please help.

7

This has already been solved, thank you very much.

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