Not able to login


i am not able to login to the FTP account through FileZilla client. I am getting below error.

What I’m seeing is:

Status: Resolving address of
Status: Connecting to…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 665 of 3900 allowed.
Response: 220-Local time is now 05:12. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Response: 502 AUTH TLS OK.
Command: AUTH SSL
Error: Connection closed by server
Error: Could not connect to server

I’m using this software:
FileZilla for windows

Additional information:

Judging by the FTP logs, it seems that the problem is that FileZilla is unable to setup a secure FTP connection.

The previous times I’ve seen this issue, it was caused by a network restriction on the client side, which prevented a secure FTP connection.

To work around this, you could try one of the following:

  • Ask your network administrator or internet provider to take a look at this issue and see if they can fix this from their end.
  • Use a VPN to bypass the network restriction so you can setup a secure FTP connection.
  • Configure FileZilla to use insecure FTP. To do so, you need to configure the website through the Site Manager like this, and from the Site Manager, edit the connection, go to the General tab and set the Encryption field to “Only use plain FTP (insecure)”.

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