No zone file on the side of your Custom DNS

Website URL

(newsnewest.com)

Error Message

(Since there is no zone file on the side of your Custom DNS, the domain won’t propagate correctly)

Other Information

(the domain provider company said “The changes are applied on our side, however, the ns1.infinityfree, ns2.infinityfree nameservers you set up do not have a correct zone file created on the side of the DNS provider. That’s why the propagation is not going as expected. Please get in touch with your DNS provider to check the case and configure the zone.” tell me please how i can solve this issue. )

What kind of DNS record are you trying to setup?

4 Likes

Do this instead

5 Likes

i buy a domain from spaceship.com and i use infinityfree for hosting but i face issue in connecting the domain with hosting. i change the name servers and wait for 48 hours but when i check the advance dns settling the DNS propagation was 50%. in first when i buy my domain i use freehosting.com for hosting but they do not offer free ssl certificate soo i transfer to infinityfree. soo i simple change the name server and put the name server of infinityfree. The infinityfree give three type of name server first one are “ns1.infinityfree,com,ns2.infinityfree,com"second one are “ns1.epizy,com,ns2.epizy,com” third is"ns1,byet,
ns2,byet,org
ns3,byet,org
ns4,byet,org
ns5,byet,org”. but i don’t know which one is perfect for me because my domain was already hosted on freehosting,com. so simply i use the first one. but after when DNS propagation was not complete after 48 hours i simply contact with sapceship help center for help they check my side and said"Since there is no zone file on the side of your Custom DNS, the domain won’t propagate correctly. You should resolve this with your DNS/hosting provider.The changes are applied on our side, however, the ns1,infinityfree,com, ns2,infinityfree,com nameservers you set up do not have a correct zone file created on the side of the DNS provider. That’s why the propagation is not going as expected. Please get in touch with your DNS provider to check the case and configure the zone". Then i will change the name server to default spaceship name servers. then i decide to connect the domain with infinityfree hosting by adding cname records. now you have to tell me which name server of infintyfree i have to use. And also tell me if the DNS propagation is not complete how i can fix the zone file issue. or tell me how i can connect the domain with infinityfree hosting using cname records.

if i add domain with cname verification. i buy my domian from spaceship.com. is there is necessary to change the name servers to default sapceship name servers?

Hi Abdul78,

Domain verification works just by DNS records. Wherever you bought the domain from isn’t a great concern here, the nameservers tells the domain where the DNS server is located. For now you need to decide where you want to manage the DNS records from. If you want to do that in IF, then point the nameservers to the IF ones.

Once you’ve decided on where to point the nameservers, wait, because I can see you have that changed quite a few times and the network requires a bit of days to adjust to that.

If you pointed the nameservers to IF directly, there’s no further action for you to do and simply wait for that to get verified.

If you used spaceship’s nameservers, then you have to do it the CNAME way, and add a CNAME record on sapceship’s DNS management interface.

Cheers!

4 Likes

Your domain is OK.

However your site has a 403 error, which something unrelevant to the DNS.

6 Likes

yes you are right it is showing 403 forbidden error . please help i do not what to do

Usually happens with new websites,

5 Likes

am trying to understand but this article is going up from my head . soo please tell me in simple words. i search on you tube they are telling that we have to open file manager from cPanel but in infinityfree cpannel there is no file manager there is online file manager that redirect to another website. soo tell me bro what to do please

am trying to understand 403 forbidden error but this article is going up from my head . soo please tell me in simple words. i search on you tube they are telling that we have to open file manager from cPanel but in infinityfree cpannel there is no file manager there is online file manager that redirect to another website. soo tell me bro what to do please

This is the intended behaviour. We don’t use cPanel. So of course the behaviour is different to cPanel’s.

However, the online file manager is down these days. So you must use desktop FTP to transfer your files.


Sadly, that’s already the simplest guide we can provide to you. This is web hosting, not Microsoft Word. It’s not like “I enter some words in a random place and everything works”.
So please try read it again. And, if you failed to understand, don’t say “I can’t understand, give me simpler guides”. Tell us which part you are failing to understand so we can better help you.

4 Likes

issue is not solved it is showing 403 forbidden. But can i install WordPress on my site? is it possible to install ? and if it possible can this solve the 403 forbidden issue?

Website URL

(newsnewest.com)

Error Message

(403 forbidden server or website configuration is blocking you from viewing this page )

Other Information

(i want to solve this issue but the infinityfree online file manager is not working. But can i install WordPress on my site? is it possible to install ? and if it possible can this solve the 403 forbidden issue?


)

Most of the time, the 403 error is caused by simply not having a valid home page file uploaded for your website.

If you just added the domain to your account and haven’t uploaded a website, this is completely normal. And not having a website uploaded is the reason you see this error, and uploading a website fixes it.

So yes, you can install WordPress, it’s definitely possible to install, and probably installing WordPress will actually make the 403 error disappear.

7 Likes

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.