No Access to Softaculous Installer

Hosting Support
1

Hello,

since yesterday I’am trying to get a fresh WordPress reinstallt.
But I cannot access the Softaculous Installer. Everytime I click on it, it says “The hosting platform returned an unknown error. Please try again later or use the control panel.” I have tried it on an other website but the same error occours.

Furthermore, I dont know if there is any connection, I am not able to install Content Files from Starter Templates into my website. I get the following Error:

Error Occured!
19%
Importing Site Content Failed. - Import Process Interrupted

{
  "isTrusted": true
}

I am just posting it as there might be a connection.

Thank you for your help!
Tim

1 Like
2

I too have been having Softaculous errors on hosting volume vol2_4 (185.27.134.163). I got the same error you reported.

2 Likes
3

I also have the same problem.
Can’t upload 10MB files either… it freezes after uploading half.

4

That’s normal. You cannot upload files over 10MB (Even by a single byte - so files labeled as “10MB” by your OS probably can’t be uploaded either)

@MFMF1212 and @timhh25 - try opening Softaculous from the control panel. The client area integration seems to be broken for the time being.

2 Likes
5

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