New SSL setup CNAME not showing

Hosting Support
1

Website URL

horizonsra.rf.gd

Error Message

no CNAME found - Not ready

Other Information

I recently created an account with InfinityFree and I tried to create a free SSL cert for my domain and upon submission, I pressed ‘Setup CNAME Records Automatically’. I waited over 24 hours and when I checked DNS records online for different providers, the CNAME is not showing but it appears ok in the cPanel & DNS Records client area.
I tried to look at previous posts and someone recommended removing and adding again, which I have done.

Please let me know if I have done anything incorrectly, thank you.

2

Did you setup CNAME again afterwards? The DNS records are likely to be gone after deleting the domain.

3 Likes
3

Yes I set up the CNAMES again manually afterwards

4

Do you wait long enough? Note that most online tools will fail to read such an abstract record, you must check with the client area.

3 Likes
5

How long should I wait?

6

To confirm, I did not delete the domain. I only deleted the CNAME and added them again through the client area.

7

Normally 15-30 min, but can be up to 72 hrs.

4 Likes
8

The issue you’re seeing here is actually caused by a technical problem between our system and the free hosting platform. A quick fix is applied now, but we’re still looking for a way to properly solve this.

5 Likes
9

Thank you, working now

10

hello, i’m facing the same issue. cname added and still not showing after an hour. still same issue or i have to wait longer ?

11

Please note that on the page it says:

Please note that DNS changes can take a few hours to take effect.

Looking at the order, I see it was created around 30 minutes before you created this post. That’s not yet “a few hours” like we say, and not even “an hour” like you said.

I checked it now and it’s working fine. As we told you to: after a few hours.

5 Likes
12

i did wait more than 2 hours, then i delete it and recreated the cname before making this post

13

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.