My website is suspended due to high traffic

Hosting Support
1

My website arshadkamal.free.nf is suspended due to high traffic usage being reason.

The problem is there is no user other me who uses my website.

I had added my website into LogicMOnitor to test it, which leads to huge traffic, I have now removed monitoring.

Can you please remove suspendion now, this is my learning website spends hours and hours.

Continuing on account suspension issue
Continuing on account suspension issue
3

Hello,

Forum members and staff do not provide one-on-one support, I’ve made your post public.

Please note that bots and external monitoring software can cause large amounts of load on the servers, which can cause suspensions.

If you were suspended temporarily (24 hour suspension), you must wait out the timer. We do not reactivate sites earlier upon request.

If you were permanently suspended, please open a support ticket as directed by the client area page.

8 Likes
4

You didn’t just go over the daily limit, you went over it by a very long margin, triggering a “permanent” suspension.

And this wasn’t the first time. I happened before three weeks ago, and then your account was reactivated. Now it’s suspended again, for exactly the same reason.

You had your warning then, and you either chose to not act on it or didn’t do enough to combat the excessive traffic.

Like you’ve been told in the ticket: we can either upgrade your website to a new premium account or give you a backup of your data, but what we cannot do is reactivate your free account another time.

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5

Would it be possible to share IPs of traffic, as I dont have it monitoring anywhere now, earllier it was on LogicMonitor(no human hits were earlier as well), I have removed it now not sure where this traffic comming from?

6

I went ahead and blocked all logicmonitor public IPs, hope no traffic will come from that

7

I’ve asked the same before. Unfortunately this isn’t something that’s logged by infinity free and so can’t be provided

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8

How did you block them? If you blocked them on your website (PHP, .htaccess, etc), that does not solve anything since the bot still reaches your website. Also, there is no guarantee that is the cause of the increased hits anyways.

In any case, there is no point in arguing for reactivation here as we can’t help you, only the team on the other side of the support ticket can.

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9

We don’t log detailed traffic data, we just count the number of hits per account and discard the detailed information. Please consider that collecting and storing logging information isn’t free. And while I definitely agree that there are cases where it would be useful to have, the vast majority of the data is never used, but still takes sever capacity to process.

So I cannot tell you if that LogicMonitor service was the cause for the high traffic or if that has been resolved now. If it has, then good.

However, the fact remains that your account has been suspended for the second time due to excessive traffic, and it will not be reactivated again.

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10

I see daily hit limits reaching 30-40k and Im now handed off where they are coming from.

Can you explain if I see 30-40k hits what does that mean?

What i understand one hit is equal to one time access to my website arshadkamal.free.nf?

I have tighten htaccess to block bots from accessing , sadly didnt help at all.

Would u pls guide me better way, appreciate ur help?

11

One hit isn’t strictly one page view. If you’re calling and displaying information from multiple places (for example multiple php scripts that you’re calling) on the page, it may generate more than one “hit” per page veiw.

Admin explains it really well in this article:

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12

What if someone got 50k organic traffic on a free trial? Will he get suspended after that > or website stop working?

13

As a clarification free hosting is not a “free trial”. It’s very different than the paid services.

50k is within the daily hits limit.
The current limit is 80k. If you go over that, the account will get suspended temporarily for 24 hours. If you repeatedly go over the limits then the account will get suspended permanently.

I’m not quite sure what is the difference between “suspended” and “stop working”, because websites on a suspended account will stop working. But here is your answer.

6 Likes
14

Suspended account means that the user can not access or use service until the suspension is removed. With this, even 1 hosting account hit limit, his other 2 hosting account will suspend too ?
Stop working only on the site with limited reach, will stop working other 2 hosting account will run normally.

15

99% of the time this is the case.

However, if its a permeant suspension for certain types of abuse (such as having multiple main accounts, or for hosting illegal content ect) then IFastNet can, at their discretion, suspend all connected accounts.

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20

Continuing the discussion from My website is suspended due to high traffic:

I tried all my efforts , left no traces anywhere, still the hit remains 50k.

Now I believe it’s not my fault at all the free domain is target for scammer or bots.

I leaving at it is.

22

I’ve merged this into your original topic for you to keep everything together and clean.

Unfortunately, it does happen from time to time that spammers get hold of a free domain and spam it. Usually its a targeted attack, but not always.

It happens to custom domains too. Thats why I have cloudflare protection on all of my custom domains.

Sorry to hear this has happened to you, its horrid :frowning:

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