My site's now broken. I think my IP is also down

[anon29400385]

Username (e.g. epiz_XXX) or Website URL

epiz_32901841

(please specify the website or account you are asking about)
http://kyle-mason.infinityfreeapp.com/

Error Message

Not a particular error message, but now my site looks like this, and my FTP, both via Monsta FTP and Filezilla are now completely empty in terms of files.
(please share the FULL error message you see)

Other Information

I also do not have a backup for this, so I may have just lost everything. my website IP is 185.27.134.60.
(other information and details relevant to your question)

[Greenreader9]

What is the hosting volume of the account? You can find it in the client area.

[anon29400385]

It is vol19_2.

[Greenreader9]

I think you are affected by this:

FTP Errors, Missing Files, and Websites Showing Connection Refused

FTP Errors, Missing Files, and Broken Websites On some hosting accounts, loading websites and accessing files over FTP have been having issues. Many websites affected by this issue are also affected by ongoing stability issues on some servers. Which components are affected by this issue Websites hosted on Hosting Volume vol17_1, vol17_2, vol19_1, vol19_2 seem to be mostly affected Affected sites may see loading issues Affected sites may be unable to view files over FTP What issues may you …

[anon29400385]

I think so, yeah. I just didn’t notice my hosting volume on there when i had looked, so I wanted to ask just to be safe. thank you!

[Greenreader9]

@anon29400385

I just didn’t notice my hosting volume on there when i had looked

It actually was not, I just added it as you are now the third person (I think) to have an issue on that hosting volume.