Hello. Like it says in the title, no matter what I do and what theme I use, it always shows a white box. I’m using wordpress and I only encountered this problem when I tried to host my website on here. I did on the official wordpress hosting, no problem. I did localhost, also no problem. But here, it’s always a white box instead of the site-logo, which (btw) I uploaded correctly because I can see the icon of it on the dashboard settings of wordpress. Plus when I tried other image it also didn’t work so I assume it’s something in the middle of wordpress and the hosting, but I can’t figure it out what.
Here’s a screenshot with the white box problem (top) and the site-logo icon image on the dashboard (bottom):
Please note that the Site Logo and Site Icon are not the same image. Usually you’d use similar branding for it, but not the same images (logo’s are larger and rectangular, icons tiny and square).
As far as I know, you can change the logo itself through the Appearance → Customize menu in WordPress.
I didn’t saw any other way of changing this site-icon logo besides going on the general settings and change it there the icon. I did on the wordpress hosting and on localhosting and when I changed it there, it would change on the site-icon block.
In wordpress dashboard, in “Appearance>” there’s only “Themes” and “Editor” and couldn’t find anything about site logo.
I can change swap the site-icon block to a normal image, but I wanted to know the reason why it’s not working since in the other hostings it worked well. I believe there’s a bug somewhere, or I messed up somewhere.
likely, as I see you using default theme, disable all plugins to see if any of them has hide that option (for thoses pesky premium upgrade options) or reinstall WordPress at this point.
With plugin list provided and we see no security plugins there, your WordPress installation is corrupted. The wp-json endpoint is not reachable and basically a sign for not having all the WordPress files necessary to make it work.
Consider replacing the WordPress source files without altering the database. A backup is always recommended.
I won’t say Softaculous is the wrong way but it’s neither the best way to do so.
The proper way is to upload the extracted WordPress zip file to the htdocs directory and proceed with filling in database info from there.
But now that you have your stuff up there, just replacing the files should do the job.
The block editor sometimes might not work on free hosting due to the number of requests. The security system won’t involve unless your site deals with keywords like chat or crypto and something like that.
I just did and it didn’t work. I’ll probably just use an normal image in the place of site-icon. I just can’t figure it out what’s wrong and I’m just wasting too much time for a thing that it’s not as important. Thanks eitherway.
I transfer the wordpress file content to htdocs and used the wordpress instalation prompt thing and it still not showing me the site-icon no matter what. I’ve also checked the plugins because you mention it before. Should I suppose to have extra plugins here?
I’ve reviewed your case and I can confirm that your website is properly installed now.
When you edit a template page, you should be able to search for the site logo block if it didn’t show up right away. It should be but since you have used that before on a incomplete setup, not sure if that affects the data that was supposed to bring that up, but a search will always reveal the site logo block. Using it once will bring back it’s visibility.
You may take reference to this link on the actual operations:
I don’t think so, Gutenberg is built in, as well as the site logo block.
In case you still cannot get it to work, please screen capture the editor and we’ll try to look for issues from there (i.e. still any missing components etc.)
The main problem is that I don’t have half of the options the normal site-logo block has. On the documentation of the site logo there are many places on the editor where you can replace or add media. On mine nothing. It’s so weird though as my previous attempts when using wordpress (official website hosting and localhost) worked well.
You case is similar to anther topic that I replied long ago which relates to 503 errors. This free hosting sometimes cannot handle a large amount of parallel requests and will have some of the scripts dropped and not loaded. You can confirm this by opening the network inspector using F12 > Network.
Anything shows up red when you reload indicates that resource is not loaded and if you see status 503, then it is the case.
If that’s what’s been affecting you, changing hosting is your only option.
Which is funny, because I could reproduce the logo issues and whatnot, and there were no 503 requests. The limits were adjusted so the new theme editor from WordPress 6.5 can work properly.
And I reproduced this issue on another WordPress site on another hosting provider.
