My site isn't working

[ChrisPAR]

@FaragK

it doesn’t feel like it’s a browser problem because it doesn’t work on all of my devices. so im not sure what to do, do you have any idea?

It only works when im using a vpn.

That seems like a DNS caching issue, maybe even a DNS propagation issue but you said the domain isn’t new (I meant new as in recently added).

Aside from clearing the DNS cache, you can try some of the advice mentioned in the post I linked previously, such as changing your DNS resolver. Have a look at your hosts file as well to make sure your domain’s DNS settings aren’t overriden there (as described per the article, and perhaps override them if you want to). You could also use a VPN as you mentioned.

If this isn’t resolved in 72 hours, however, there might be a chance that your ISP has restricted access to your website or InfinityFree’s servers, so you could try contacting them and asking to make sure.

@FaragK

and when i go with the main domain, i mean without the dns caching. i.e: asdjksaf.epizy.com. it says suspendeddomain.

I assume you’re referring to the main domain from the control panel, that domain will always redirect you to suspendeddomain.org. It serves as an account identifier and can only be used for DNS purposes, and you don’t have control over it.

@Admin

When your account is created, a “main domain” is automatically generated for it. These main domains are a subdomain of eight random characters, followed by an InfinityFree domain. An example main domain looks like “ss6y0hra.epizy.com ”.

This “main domain” will always redirect to suspendeddomain.org . For all intents and purposes, the “main domain” is just an internal identifier used by the InfinityFree platform. Your main domain does always point to the IP address of your website (which makes it useful if you want to setup your own DNS servers). But our servers are not configured to show any website on that domain.