I’ve seen this specific question already solved but the support page does not work anymore…
" https://infinityfree.net/support/why-are-my-files-deleted-after-uploading/ "
I dont think having any “suspicious files”, maybe there is some kind of fix?
Thanks by advance.
YT_Xaos
December 20, 2023, 10:39pm
2
The support page was moved to this forum under the /docs route.
Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues:
The automatic scanner might be flagging your website by mistake. I’m not sure if there is a workaround. Have you already gotten suspended and asked why your website gets flagged in a support ticket?
Sometimes, an account may be suspended seemingly out of the blue, with a vague description like “abuse”. If you believe your account did not violate any rule, this lack of a good description may be mistaken for being suspended for no reason.
However, this is simply not true. To state very clearly:
INFINITYFREE DOES NEVER, HAS NEVER AND WILL NEVER SUSPEND ANY ACCOUNT AT ANY TIME WITHOUT PROBABLE REASON.
Any time InfinityFree suspends your hosting account, we do this for a reason. You may not b…
KangJL
December 21, 2023, 2:09am
3
How large is the index file?
Are you making sure to upload your files inside your “htdocs” folder?