My account is frozen, please reactivate it

[meccent]

Website URL

https://www.ragnarok.forum

Error Message

Your account was suspended because you hit the Hits limits.

To learn more about the limits, please check the knowledge base articles about the Hits limits.

Accounts that hit a daily limit are suspended for 24 hours. After 24 hours, your account will be reactivated automatically.

Your account will be reactivated automatically in 11 hours from now.

Please evaluate your website and consider taking actions that may reduce your account’s resource usage. Accounts that repeatedly hit limits may get taken down permanently.

To increase the limits, please consider upgrading to prem hosting. Premium host has much higher limits than free hosting, and hitting these limits will never result in your account getting suspended. fastnet can even migrate your data from your free account while the account is still suspended

Other Information

My account (if0_39523625) is frozen. I just need to download my website files and database to migrate to another hosting.

Could you please reactivate it temporarily? I only need FTP access for backup.

[Admin]

Your account will be reactivated permanently (or at least until the next suspension) when the 24 hours has passed. It’s not possible to reactivate your account earlier or gain access to the contents while the account is suspended.

If you want to migrate to different hosting, you can already get started with setting up your domain at your new hosting provider. Due to DNS caching, it will take a while for the new hosting to work anyway. You can then migrate the actual content as soon as your account is reactivated.

Also, this is a good reminder of one of the many reasons why having your own backup of your website is very useful.