Mx record problem. Can’t receive emails

Hosting Support
1

Hello

I got this error on mx records as I want to delete an unknown mx records from my domain.

Error #459346986 Please contact supportMX Records can not be altered on subdomains

I don’t want any subdomain.

I currently can not receive emails sent from my website.
Can someone help check it out please.

My username is epiz_22280982
My website is. http://theonlypresenceisgod.com

Thanks

2

@menow18 said:
Hello

I got this error on mx records as I want to delete an unknown mx records from my domain.

Error #459346986 Please contact supportMX Records can not be altered on subdomains

I don’t want any subdomain.

I currently can not receive emails sent from my website.
Can someone help check it out please.

My username is epiz_22280982
My website is. http://theonlypresenceisgod.com

Thanks

You can’t delete it.
It’s the main mx records and also you don’t need to worry about it as it doesn’t affect your email receiving experience.
It will be considered as a backup if your mx record will fail.

3

Please check the knowledge base first next time, there is an article specifically about this error message: https://infinityfree.net/support/mx-records-cannot-be-altered-on-subdomains/

4

Admin
Ok I will ignore the error, but the main problem am having is that when I send email from my website it is saying this error when I sent a test email from my website:

The response from the remote server was:
550 5.1.1 [email protected]: Recipient address rejected: User unknown in virtual mailbox table

So how can this problem be resolved specifically. The article you asked me to read only talk about mx and ignoring the error message.
But there is nothing specific about this problem of not receiving email send from my website.
How can I resolve this problem, to be able to receive emails sent from within my website,
I have added the mx record to the dns but the problem still remain.

Thanks for help.

5

@menow18 said:
Admin
Ok I will ignore the error, but the main problem am having is that when I send email from my website it is saying this error when I sent a test email from my website:

The response from the remote server was:
550 5.1.1 [email protected]: Recipient address rejected: User unknown in virtual mailbox table

So how can this problem be resolved specifically. The article you asked me to read only talk about mx and ignoring the error message.
But there is nothing specific about this problem of not receiving email send from my website.
How can I resolve this problem, to be able to receive emails sent from within my website,
I have added the mx record to the dns but the problem still remain.

Thanks for help.

That error means that the receiving email server for your domain does not have any mailbox for [email protected]. I see your domain name is pointing to our mail servers and that you have set up a mailbox correctly. Do you still get this error now?

6

Nope. Thank you. I can receive email now from my website but there is still some problems.
The contact form at my website http://theonlypresenceisgod.com/contact-form is not working when I fill the form to test it. No email is received from that.
But I was able to receive email using the Contact Us at the bottom of the web page just underneath the Contact form page.
Both use the same email [email protected] but when I filled the form, no email was received using the contact form.

I don’t know what can be the problem.

Thank you for your help, at least it is half way done now.
The only thing that remains is for the main contact page form to work.

Thanks, all your help is appreciated.

7

HI
javascript for that mail form should pick up all the data and submit to ./files/mailer.php

line 109 http://theonlypresenceisgod.com/contact-form
<form class="rw-contact-form" action="./files/mailer.php" method="post" enctype="multipart/form-data">

but that file does not exist at that location (404 error)

more help https://infinityfree.net/support/how-to-send-email-with-gmail-smtp/

8

@menow18 said:
Nope. Thank you. I can receive email now from my website but there is still some problems.
The contact form at my website http://theonlypresenceisgod.com/contact-form is not working when I fill the form to test it. No email is received from that.
But I was able to receive email using the Contact Us at the bottom of the web page just underneath the Contact form page.
Both use the same email [email protected] but when I filled the form, no email was received using the contact form.

I don’t know what can be the problem.

Thank you for your help, at least it is half way done now.
The only thing that remains is for the main contact page form to work.

Thanks, all your help is appreciated.

It sounds like the problem is not about receiving the email with your email account, but sending the email from your website. Did you see this article already? https://infinityfree.net/support/php-mail/

9

Thank you for info. I followed the step and upload the index.php file but when I tested the contact form again to send email, nothing was sent. May be the gmail things was not set up properly.

10

you have to understand that this is not something in three clicks

I see you’ve put it in this loc. http://theonlypresenceisgod.com/PHPMailer/

now you need to link the form http://theonlypresenceisgod.com/contact-form
with phpMailer and give the exact path in js code for that (function and variables)
you have to link html, js and phpmailer

if you are downloading phpMailer.zip - inside you have examples

also http://reusableforms.com/
look for some forms with more info and code for phpmailer
find “customization guide”

1 Like
11

Thank you for your help. Thanks have searched everywhere on google, all the format I test are not working. No email received through the contact form on my website.
Thanks.
I may have to go back to my old free hosting with another company, no problem like this there.

12

@Admin can you instantly disable the dir listing
for phpMailer folder from this user because it is visible password, etc.

@menow18
create a .htaccess file in the PHPMailer folder with this content
Deny from all

change the password for that gmail account as soon as possible!

1 Like
13

@menow18
OxyDac is right, create that file and change your password immediately!
I confirmed this myself, your password begins with: Lig…

1 Like
14

the user is different time zone… probably sleeping now… DAMN !

btw. .phps must be .php to work!

1 Like
15

Thanks guys I have changed the password

1 Like
16

Thanks again. How can this contact form issue be resolved.

17

1434×688 157 KB

as I said before
when someone click submit button on that form
http://theonlypresenceisgod.com/contact-form/
all data must be forwarded/submitted to phpmailer
to make this FORM work
you have to modify the code in “contact-form” or use some of the templates for phpmailer
look at examples for smtp

1 Like
18

this can help you get extra insight
10:50 an important piece of code is call for phpmailer obj. ( php contact page )
and link it with the submit button of the form (action on click)

1 Like
19

Thank you, will try this. Appreciate this. Will let you know how it goes. Thanks.

20

I know that it would be ideal for you to just tell you
put this code there and this part there, etc.
but I do not know your website nor I can see all the codes because it is php

some things you just need to learn and read enough before you start
additionally, you should ask yourself “do I need that contact form ?
how many people are going to respond through that ?”

it’s your time and effort worth it?

Sometimes it is better and easier for people to write mail through their mail client
(your other contact form that only contains the mail address and that’s it)
because they are not limited to the number of characters or attachments

you do not have a sales-based website or providing some services
so that people regularly e-mailed to you

1 Like