Monstra FTP login Error

username: epiz_32146341
error: too many incorrect login attempts. please try again in 5 minutes.
i didnt even try 2 times to log in but i got this message.
other: in my another website i can log in, its working but i cant in this.

Can you try with FileZilla?

Also, if you haven’t logged in to the vPanel yet, do that.


cant find edit → settings

what is vpanel

In Login to your account - InfinityFree, click Manage on your account and then click Control Panel. You should see a message, accept it.

1 Like

i have the same problem when i whant to use ftp i use my password and nothing:/

Try using FileZilla. You can download it here:

i have filezilla i waz use it and shadnly stop

Can you provide the log?

1 Like

i’m also facing the same issue, i can’t connect to my ftp server, i wasn’t able to for hours, and is down


It appears some users are getting errors like “421 Home Directory Not Available”
and more vague ones when using less verbose software.
Please have patience while this issue is resolved.


i got this error

Status: Resolving address of
Status: Connecting to…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 235 of 6900 allowed.
Response: 220-Local time is now 17:26. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS…
Status: TLS connection established.
Command: USER epiz_29255115
Response: 331 User epiz_29255115 OK. Password required
Command: PASS ***********
Response: 421 Home directory not available - aborting
Error: Could not connect to server

Yes, some users are getting this error like wackyblackie said. Please wait while the issue is being resolved.


When will this problem be solved? I encountered the same problem


At this time, an ETA is not known. However, the issue should be resolved within 24 hours.

Thanks for your paitance!


can’t wait to continue working :slight_smile:

FTP access is disabled for some accounts due to server upgrades.

Your files are being moved to newer, faster hardware. To ensure this migration can be done as quickly and as smoothly as possible, iFastNet has decided to temporarily disable some features that cause a lot of changes to files, such as FTP and Softaculous.

Rest assured that your files are safe, and you should have a faster and more reliable website when all of this is done.

The maintenance should hopefully be done soon, but it’s very hard to reliably predict how long a migration like this would take. The original estimate was around 24 hours, but it may be more or less.

We’re sorry for the inconvenience caused. We’d rather not disable features like this, but this was the best way to ensure your website would keep running with the highest certainty of data integrity.


good luck with that, can’t wait for the faster servers! any idea when the systems are back online? it has been over 24h, will it need another day? :point_right::point_left: