We do not recommend backup/migration plugins. They are very heavy on server resources and often produce complicated, proprietary backup formats that may be difficult to restore, or don’t contain all the necessary data.
This is the method we recommend if you want to export your website from our hosting:
If you want to use a different approach, you’re welcome to try. But understand that we make no guarantees about such approaches working correctly on our hosting, or the tools you use providing backups that work as intended.