Issues Editing My Educational Site on InfinityFree – “No email address” Error

[Vlado223]

Website URL

hotgrill.kesug.com

Error Message

I was building a website on InfinityFree using Blocksy, and I only had one product left to add and the main page to edit — literally just adding photos, some ads, and a bit of text. The page got stuck, showing that two people were editing it and that I needed to click “Refresh.” I did this twice, after which some changes were accepted, but then I could no longer access the CPanel or ScriptInstaller. It showed the error “No email address!!”.
I thought it was an issue with my laptop, so I tried on a different computer at the university. After that, my account got blocked.

Other Information

Account details:

• Free Hosting

• FTP accounts: 1 / 1

• Sub-Domains: 1 / Unlimited

• MySQL Databases: 0 / 999

• Disk Quota: 5 GB (used: 549 MB)

• Inodes: 52 %

• Bandwidth: Unlimited (used: 1,060 MB)

Questions:

1. Is there a way to bypass the “No email address / No email back” error and edit my site without upgrading to a paid plan?

2. Can this issue be resolved by purchasing the Starter Premium plan, and will everything work correctly afterward?

3. Why did this error appear, considering I was only editing the site for educational purposes and working alone?

I would greatly appreciate any guidance or advice, as I need to submit the site tomorrow, and the current block is preventing me from doing so.

[Admin]

To all your questions: I’m not sure, because I don’t recognize that error.

So I don’t know why you see the error, and I don’t know what can be done to solve it. And so I don’t know if switching to premium hosting will help.

Where exactly do you see this error message? Can you share a screenshot?

[Vlado223]

This screenshot was taken right before I got suspended, after some actions that I don’t really understand, because all I was doing was trying to access the Script Installer. And when I thought I could enter through the Cpanel, I already received the suspension.

[Vlado223]

And here is the reason for the suspension

[dan3008]

This article should help with the database limit

What does MySQL overloading mean

One of the limits InfinityFree enforces is how much you can stress the MySQL database server. This article explains what overloading MySQL means and how you can control it. What does overloading MySQL mean? Most dynamic websites use a database to store dynamic data, like posts, comments, products, accounts and so on. This data is stored on database servers. Your website can then interact with the database to see and modify the data stored in the database. The database server needs to do work t…

[EdwardHamHam]

Based on the URL in your screenshot, it looks to me like you were inside of the script installer when your hosting account was suspended. Since it can’t access a suspended account, it gave you that error message instead. Since your suspension is temporary, you should be able to access it when your account is active again.

Switching to premium hosting could indeed help since all of the resource limitations are higher, but there may be steps you can take to reduce your database server usage instead.