Issued SSL certificate not updated / SSL protocol error

[dullrunner]

Username (e.g. epiz_XXX) or Website URL

epiz_28392795

Other Information

Good day, I believe that I have got an issue similar to #60277. I have requested and been issued an new GoGetSSL that would expire in August. I then followed the instructions for installing the certificate (How to install an SSL certificate - Docs - InfinityFree Forum). I have checked that the certificate and private key newly uploaded in the SSL/TLS area of the control panel, and they match with the ones shown on the newly issued certificate in the client area of our account.

However, it would appear that the certificate fetched on our site is still the old expired one, even though I have waited for a few hours. I have tested with multiple browsers and private modes and received the same result, and we have checked with SSL checker as well, so it’s unlikely an issue of caching. I have downloaded the .pem from the opened site to check and confirmed that it is still using the old certificate. I also used the certificate decoder and verified that my new certificate is valid till August 7, 2022.

Any help will be deeply appreciated!

[jaikrishna.t]

I believe that you are aware that changing things may take time to reflect in reality. Would be helpful if you could share your domain name

[dullrunner]

Good day and thank you. I am aware of the time needed for change, but I am not entirely sure how long it takes and whether I am still doing anything wrong, because it’s the first time I try to do so. I appreciate any help or advice.

The site in question is glc.epizy.com.

A few hours after I updated the key and certificate in cPanel and posted the question, the site now instead renders an ERR_SSL_PROTOCOL_ERROR on chrome, and both the client area and SSL checker now says there is no valid SSL certificate being active (No SSL certificate was found).

For your information, this is the certificate in question. Both the private key and certificate include the header and the footer.

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

[jaikrishna.t]

@dullrunner

glc.epizy.com

Umm, well do you have other domains also in your account? Something is off.

[Greenreader9]

Who is your SSL provider? And make sure you have uploaded to the control panel correctly, because I don’t spot any certificates on your domain name.

[dullrunner]

I have tried both ZeroSSL and GoGetSSL. Now the certificate in my area is from ZeroSSL which I just uploaded again to try.

I have put the private key and the certificate in the SSL/TLS area in cPanel as below, and I clicked Upload Key and Upload Certificate as in the instruction. As they are still there when I return, I assume that they have been inputted correctly.

Thank you again.

[dullrunner]

No, it is the only domain in my account.

[jaikrishna.t]

No extra spaces right? Watch @Greenreader9 YouTube video, i don’t have the link.

[Greenreader9]

The video is linked at the bottom of the document the OP says he followed. In any case, i’ll leave it below.

Install an SSL certificate with InfinityFree

[dullrunner]

Yes, this is correct. Just now I double-checked the SSL/TLS area and confirmed that there are no extra spaces in front of and after the pasted codes.

[Admin]

@dullrunner

glc.epizy.com

This domain is currently hosted on iFastNet’s premium hosting, so anything you do through our panel will not have any effect.

Please request an SSL certificate through iFastNet’s cPanel. Or if you don’t have the premium account anymore and would like to have the domain switched back to free hosting, please ask iFastNet to set this for you.