Hey there!
It seems like you’re having trouble with the TLS handshake when connecting via FTP over TLS, while plain FTP is still working fine. Here are a few things you can check:
- Server-Side Changes: It’s possible that the server made some changes recently. For example, SSL/TLS certificates could have expired or the server may have disabled support for older TLS versions (1.0/1.1). I recommend checking with your hosting provider to confirm if there have been any updates on their end.
- FTP Settings in FileZilla: Double-check your settings in FileZilla. Make sure you’re using the right encryption setting—either “Require explicit FTP over TLS” or “Use explicit FTP over TLS if available.” Also, try switching to Passive Mode if it’s not already selected (this can sometimes help with TLS connections).
- Firewall/Antivirus: Sometimes, local firewalls or antivirus software might block the connection, even if plain FTP works. You might want to temporarily disable your firewall/antivirus to test if that’s the issue.
- Server Logs: If you have access to your server logs, look for any errors related to TLS/FTP. That might give you more insight into what’s failing during the handshake process.
- Test with Other Clients: To rule out any issues with FileZilla specifically, try connecting with another FTP client like WinSCP or Cyberduck. If they also fail to connect via FTPS, it’s likely a server-side issue.
- TLS Version: Some servers no longer support older versions of TLS for security reasons. If you’re able to, try adjusting the TLS settings in FileZilla under Edit > Settings > FTP to match the server’s supported TLS versions (e.g., TLS 1.2).
- wait until Infinityfree responds
Hope that helps!