Issue connecting to Host

Hosting Support
1

Username (e.g. epiz_XXX) or Website URL

epiz_29126170 / 	Website for i-cass.infinityfreeapp.com

Error Message

Response: 530 Login authentication failed

Other Information

I was just attempting to connect to the host so I could upload my files, and despite literally copy-pasting my password straight from my account details, I’m being told my password is invalid.

Here is the full message:
|Command:|USER epiz_29126170|
|Response:|331 User epiz_29126170 OK. Password required|
|Command:|PASS *************|
|Response:|530 Login authentication failed|
|Error:|Critical error: Could not connect to server|

2

Make sure you are using the password for the FTP server. It is different from your account password.

2 Likes
3

Could you please try the instructions here?

4

Yep! Ensured that. Unfortunately, still no dice.

5

Try reading the article posted, or change your FTP password in the client area.

6

Well, I did not change anything, but luckily the issue resolved itself. Thank you for the help.

2 Likes
7

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.