IP Blocked from Accessing My Websites

[moto7536]

Hi InfinityFree Support,

I hope you’re doing well.

I’m reaching out because I’m unable to access any of my hosted websites using my current internet connection. However, when I use a VPN, everything loads fine, which leads me to believe that my IP address may have been blocked.

Could you please check if my IP has been blocked and, if so, advise whether it can be unblocked?

Here are my details:

IP Address: 196.39.222.166
Website(s): [zazaseatery.great-site.net]
Issue: Sites are not loading on my regular network, but work fine over VPN.

I’d appreciate your help in resolving this issue. Let me know if you need any more information from my end.

Thank you in advance!

Best regards,
Moto

[dan3008]

what are you seeing when you try and access your site without a vpn?

Generally speaking, Infinity Free don’t block people from accessing their sites. Its more likely that your ISP are blocking the site.

I’ve had it a lot where my ISP block infinity free subdomains.

[moto7536]

Hi don3008

This is what I see below

This site can’t be reached… took too long to respond.

ERR_CONNECTION_TIMED_OUT

Please help

[dan3008]

that error to me looks like the site is being blocked at either your firewall or ISP.

Just looking, I can see your site fine:

Check your firewall settings, and reach out to your ISP to see if either of these might be blocking the site.

[Admin]

I have had someone look into it just to see if this might be something on our end. But they couldn’t find anything.

So as far as I can tell, this block is being caused by something on your end. It could be your virus scanner, your network administrator or your ISP blocking access.

[moto7536]

Guys thank you so much for the support and quick reply. The service out here is so so Amazing. I will reach out to my ISP. Thank you again!