Invalid Domain, please check your input

Website URL

http://titanorder.wuaze.com

Error Message

The hosting platform returned an error message while trying to process your request. Please try again or try making the change through the control panel. The error returned is: Invalid Domain, please check your input…

Other Information

I’m trying to add the domain titanorder.com and it passes validation, Registration Status is good, Nameservers are set, but it gives the error above when I try to add the domain. It’s been doing this for over a week now so it’s not a problem of waiting for the DNS to propagate. I’m not sure what else to look at.

You need to add the domain to your account for it to work

You can do this in your account dashboard.

Have you tried adding the domain using control panel instead as it suggests?

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OP is trying to do that, but is getting an error message.

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I’ve tried adding it through the control panel as well and it doesn’t work. It basically gives the same error, just far more brief “Invalid Domain, please check your input…”

Oh, I misunderstood the problem. I was posting from my phone sat in the dentist waiting room. And I read it as an error when going to the site… Mental note, don’t use the forum to distract oneself from an anxiety attack while waiting for a root canal…

Just to check, you’ve not included www. http:// or https:// on the beggining, nor a slash on the end have you? Or if you’ve copied and pasted, its not included a space?

Sorry again for the miss understanding

No there are no spaces and I’m not including the www or http or any of that, just straight-up titanorder.com is all I’m entering.

My guess is that this is either a technical issue or something about your domain name triggers a filter, which has happened on occasion. Either way, we might have to wait for the admin to be able to get a definite answer on the matter.

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Do I have to reach out to Admins somewhere or do they go through these forums looking for Issues? I didn’t see a place to reach out to “Tech Support” which is why I came to the Forums for help.

you don’t need to contact the admin elsewhere for hosting support. He’ll post here when he is available or willing to help.

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I do go through this forum, and the “Tech Support” you are looking for is called Hosting Support here, which is the category you posted this is.

I checked it and confirm that the issue exists, but I’m still working on it.

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I discussed the issue with iFastNet and they confirmed it was a but on their end. That has been fixed now, and your domain is now successfully added!

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Thank you so much! I really appreciate the quick response!

I’m not able to see it in my account (but it says that it exists in the account) and when I uploaded my files via FTP they aren’t showing so if the domain is added, it’s not pointed at the htdocs or titanorder.com/htdocs folder.

the page itself says its pointed at titanorder.com/htdocks

If it’s still not playing ball, you can always try removing it and readding it (I know scary thought given the problems you’ve had)

if you do that, it’ll give you an option to add it either as a new folder structure or to your existing one


I can’t even see the domain to delete it and re-add it, and you’re right, I’d be half afraid to do that even if I could. I saw that it said titanorder.com/htdocs in the page but I uploaded the site there and it is still just showing that landing page.

Sorry about that, it should be fixed now.

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