Inquiry About Website Access Restriction

[BeykentUniLocal]

Hello,

We obtained a free hosting subscription from you to teach WordPress to my students at the university. After about 15 students completed their WP installation, access to the websites was restricted on the university’s network within 20 minutes. While we could access the sites using mobile data, they were not accessible through the university’s network.

The university’s IT team stated that the hosting provider’s actions were flagged as spam, which led to this restriction.

I wanted to share two example websites:

• DNS Propagation Checker - Global DNS Testing Tool
• DNS Propagation Checker - Global DNS Testing Tool

Could you confirm whether this restriction was imposed by your side? If so, we would kindly request your support in lifting this restriction for at least three months.

Looking forward to your response.
Kind Regards.

[Admin]

@BeykentUniLocal

The university’s IT team stated that the hosting provider’s actions were flagged as spam, which led to this restriction.

This sounds like a very likely explanation of why you are unable to access the hosting websites.

However, then you must understand that your university’s IT team is blocking access to our hosting. They apparently believe that our hosting is a big source of spam so they are blocking access to it.

And since it’s your university’s IT team blocking the access, only your university’s IT team can give you that access.

[dan3008]

Unfortunately free hosting domains tend to:
1- attract a lot of people using them for spam
And
2- be flagged as spam by filtering services because they tend to just block the whole top level domain

To get around this, you could get a custom domain through a service like nic.ua (you can get a free pp.ua domain there)

Then add it to your account

How to add your own domain to your account

While a free subdomain is a great way to get started, a website looks a lot more professional with a custom domain name. Fortunately, you can register your own domain name with an external company (like Spaceship) and use it on InfinityFree. Adding your domain name to your hosting account To add your domain name to your hosting account, you first need to have a hosting account. Even if you only want to host your own domain with us, you’ll first need to create a hosting account with a subdomain,…

[BeykentUniLocal]

Dear Sir, thank you for your answer. I just want to make sure that you are not the one blocking us. Actually, the IT team told me that the hosting provider might have identified us as spam and blocked our access.

[Greenreader9]

You would see a suspended page is that were true.

Besides not having an SSL certificate, your website works fine:

Please contact your IT department and ask them to whitelist your domains

[BeykentUniLocal]

Hello again, this is the error message;

This site can’t be reached
The host beykentnewmedia.infy.uk took too long to respond.
Try the following:

Check your connection
Check the proxy and the firewall
Run Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

[Admin]

Can you please get a definitive answer from your IT department whether they are blocking access to our servers or not?

The messages I’m seeing from you are a bit unclear whether your IT team blocked access to us because of spam from us, or because they believe that we blocked the university for that reason.

If you do believe that we may be blocking access from your university, can you please share the IP addresses or IP ranges where the traffic from the university is coming from? I can try to see if maybe we are blocking traffic from the university, but then I need to know where that traffic is coming from.

[BeykentUniLocal]

I have forwarded your messages, but I haven’t received a clear response yet. When I check on whatmyipaddress, I see that the IPv4 is 88.255.100.129.

[BeykentUniLocal]

Hello Sir,
Could you please check whether you block our IP address or not: 88.255.100.129. Thank you in advance.