This only goes for big plugins. The vast majority can be installed normally.
Making the big plugin installation work properly requires loosening some of the restrictions placed on free hosting accounts. But doing so will either overload the servers and slow everything down, or require us to throw much more server capacity at it, which jeopardizes the sustainability of free hosting. That some complex operations don’t work is the lesser evil here.
Please note that this is the execution time LIMIT, not the execution time itself. It means that scripts can take AT MOST 20 seconds to execute, they don’t take 20 seconds to execute by default.
Any website performance issue is not related to this.
Let’s Encrypt requires web verification or TXT record verification, neither of which are supported by the platform we use. That’s why we developed a tool which uses the CNAME records tool to work around it.
Is that the “broken” tool you’re referring to? If so, what’s “broken” about it according to you?
And if you’re basing this on the fact that some people are reporting issues here on the forum (more about that later), know that 99/100 times the issue is either bad configuration by the user or DNS propagation, neither of which we can fix from our end.
Admittedly, improving the clarify of error message and providing relevant instructions in such cases could help to reduce some of these reports. But “some people don’t know how to use it correctly” and “it’s not working correctly” are two very different things.
Which errors and where and when do you see them?
A subjective tautology.
Simply not true. What are you basing this on?
Have you tried building an FTP client which can extract and upload archives? Because I have. And let me tell you: FTP is really nasty for this and it’s impossible to make it fast.
cPanel’s file manager is better because cPanel runs everything on the same server, so cPanel’s file manager can extract files directly on the server. We (as is common with free hosting providers) have our file managers running over FTP, which bring some limitations like this. It’s basically impossible to optimize.
So which options would you like to see we add? Because to be honest, in the last few years we’ve provided this service, the only options I’ve seen people request are for the account restrictions to be increased, which we obviously can’t let you do. We don’t have more than 4 options, because nobody has ever requested for more options we could provide. You’re welcome to be the first!
But adding options for the sake of having lots of options is a waste of development effort.
When did this happen to you? Because I checked your accounts, and none of them have been suspended.
Or do you base this statement on the small number of people who complain about the suspensions on the forum or elsewhere? Because please note that the people who complain about suspensions are a very small sample of the total number of people whose account got suspended. And please consider that people who understand the reason their account was suspended, read and understood the information we provided, and followed the procedures we outlined, are typically not going to come here just to say “I’m sorry I did this to cause the suspension but thank you for guiding me through it so clearly”.
This is a support forum. If you use a list of (perceived) hosting issues and support questions to judge the quality of a service, any service with a support forum looks horrible.